At RenewedStore.in, every laptop is professionally refurbished and passes a 62-point quality inspection before dispatch. Because our products are certified refurbished (renewed) devices, this policy explains when and how you can return a product, claim a replacement, or request a refund. By placing an order, you agree to the terms set out below, read alongside our Terms & Conditions.
2. Return Eligibility Window
You may request a return within 7 days of delivery, and only in the following cases:
The product delivered is defective (a verifiable hardware fault present at delivery).
The product is incorrect (different model, configuration, or specification than what you ordered).
The product arrived physically damaged in transit (must be reported within 48 hours of delivery, with unboxing photos/video).
Returns requested after 7 days cannot be accepted under this policy. Hardware faults arising after this window are handled under your Warranty (see Section 7).
3. Conditions for a Valid Return
To be eligible, the returned item must meet all of the following:
It is returned in its original packaging with all included accessories, chargers, cables, and free items.
The original invoice and any warranty documentation are provided.
The device has no new physical damage, liquid damage, cracks, or signs of mishandling caused after delivery.
Any tamper or warranty seals are intact and the device has not been opened, repaired, or modified by you or any third party.
All passwords, accounts (including Apple ID, Windows/Microsoft accounts, BIOS passwords), and activation locks have been removed before return.
We reserve the right to refuse a return if the item does not meet these conditions or if inspection shows the reported issue does not exist or was caused after delivery.
4. Non-Returnable Situations
Returns or refunds will not be accepted in cases including:
“Change of mind,” buyer’s remorse, or finding a lower price elsewhere.
Minor cosmetic marks, light scuffs, or wear consistent with a refurbished device, which are disclosed at the point of sale.
Software issues, OS preferences, driver setup, or compatibility with third-party software/peripherals not supplied by us.
Damage caused by misuse, drops, liquid exposure, power surges, unauthorised repair, or installation of unsupported software.
Products returned without original packaging, accessories, or invoice.
Provide your order number, invoice, a description of the issue, and supporting photos or a video (an unboxing video is strongly recommended for transit-damage claims).
Our team will review your request and, if approved, share a Return Authorisation and instructions.
Please do not ship any item back without authorisation, as unauthorised returns may not be accepted.
6. Inspection, Refunds & Replacements
Once the returned product reaches us, our technical team conducts an inspection within 3–5 business days.
If the claim is validated, we will offer, at our discretion, a replacement of the same or equivalent model, a repair, or a refund.
Approved refunds are processed within 7–10 business days of inspection, to the original payment method.
The refund amount covers the product price paid. Shipping or convenience charges are non-refundable unless the return is due to our error (defective or incorrect product).
Bank or payment-gateway processing times may add a few additional days for the amount to reflect.
7. Relationship with Warranty
Every laptop includes a 3-month replacement warranty and a 1-year service warranty covering hardware defects, as described in our Terms & Conditions. Returns under this policy apply to issues identified within the first 7 days. Hardware faults discovered after 7 days are addressed through warranty service (repair or replacement of the faulty component), not a refund. Warranty does not cover physical damage, liquid damage, or unauthorised repairs.
8. Return Shipping Costs
If the return is due to a defective, incorrect, or transit-damaged product, RenewedStore.in bears the return shipping cost.
For all other approved returns, return shipping is the customer’s responsibility.
We recommend using a trackable, insured courier. We are not liable for items lost or damaged in return transit.
9. Cancellations
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it cannot be cancelled and will be handled under this Return & Refund Policy upon delivery.
10. Contact Us
For any return, refund, or warranty assistance: RenewedStore.in (Aarna Computers) · +91 78929 61747 · ashish.agrahari@aarnacomputers.in Business hours: 11 AM – 8 PM (Mon–Sat)
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