RenewedStore (“we”, “us”, or “our”) operates the website https://renewedstore.in (“Website”). By placing an order through this Website, you agree to the terms outlined below. These policies are designed to set clear expectations regarding shipping and delivery for all domestic orders within India.

1. General

All orders are subject to stock availability. While we make every effort to maintain accurate inventory on our Website, occasional discrepancies may occur. In such cases, we will ship the available items and promptly inform you about the backordered items. You will have the option to wait for restocking or receive a refund for those items.

2. Shipping Costs

Shipping charges are calculated during checkout based on the weight, size, and delivery location of your order. These costs will be clearly displayed prior to payment and represent the final shipping fee.

3. Delivery Terms

3.1 Delivery Timeline

All orders are shipped within India and typically arrive within 2–7 business days, depending on your location and the courier partner.

3.2 Order Processing

Orders placed before 12:00 PM IST (UTC+5:30) are dispatched the same business day. Orders placed after this time are shipped the next business day. Our warehouse operates Monday to Saturday, excluding national holidays.

3.3 Change of Delivery Address

Changes to the delivery address can be made prior to dispatch. Once an order has been shipped, we are unable to modify the delivery address.

3.4 Out-of-Stock Items

If any item in your order is out of stock, we will ship the available items immediately. The remaining items will be dispatched once they are back in stock, or a refund will be issued based on your preference.

3.5 Delivery Delays

RenewedStore is not liable for delays caused by courier partners. However, we guarantee that your order will be handed over to the courier within 5 business days from the order date. If your order is delayed beyond the expected timeframe, please contact our support team for assistance.

4. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link via email. This link allows you to monitor the real-time status of your shipment based on updates from the courier.

5. Damaged Parcels

If you receive a parcel that appears damaged, please refuse the delivery and notify our customer support team immediately. If the parcel is delivered in your absence and is later found to be damaged, please contact us with photos and relevant details for further assistance.

6. Taxes

6.1 GST

All prices displayed on the Website are inclusive of applicable GST.

7. Insurance & Claims

All shipments are insured for loss or damage up to the value declared by the courier.

7.1 Damaged in Transit

If your parcel is damaged in transit, we will process a replacement or refund once the courier completes its investigation and confirms the damage.

7.2 Lost in Transit

If your shipment is confirmed lost by the courier, we will issue a full refund or a replacement based on your preference.

8. Customer Support

For any inquiries or assistance, please contact us at:
📧 support@renewedstore.in